Privacy Policy

1. Information we collect

We may collect:

• Your name, business name and contact details
• Email address and telephone number
• Information submitted through enquiry forms
• Information about your website, project or business requirements
• Communications between you and Momentyx
• Technical information such as browser type, device, approximate location, IP address and basic website request data
• Billing and transaction information, where applicable

Please do not provide sensitive information unless it is reasonably necessary and we have requested it.

2. How information is collected

We may collect information when you:

• Submit an enquiry or contact form
• Email, call or message us
• Arrange a consultation or discuss a proposed project
• Become a client
• Browse this website
• Interact with our social-media accounts

Some technical information is recorded automatically by the infrastructure that serves this website. The site is hosted on Cloudflare Pages, and Cloudflare records standard request data such as IP address, browser type and the pages requested, for the purposes of delivering the site, security and abuse prevention.

3. Why we collect information

We may use your information to:

• Respond to enquiries
• Prepare proposals and quotations
• Provide and improve our services
• Communicate about projects and accounts
• Maintain business and financial records
• Protect our website and systems
• Meet legal or regulatory obligations

We will not sell or rent your personal information.

4. Disclosure to third parties

We may disclose information to service providers that assist with website hosting, communications, forms, project management, invoicing, payments or data storage. Two providers are involved in the operation of this website:

• Formspree — processes submissions made through the contact form and delivers them to our email inbox. Formspree is based in the United States and form submissions are processed on its infrastructure.
• Cloudflare — hosts and delivers this website through its global network, and records standard technical request data as described above.

Some providers may store or process information outside Australia, including in the United States or other locations where their infrastructure operates. Their handling of information is governed by their own privacy policies.

We may also disclose information where required by law, to protect our legal rights, or with your consent.

5. Cookies and analytics

Momentyx does not run analytics software, advertising trackers or marketing pixels on this website, and does not set cookies to profile visitors or follow them across the web.

Our hosting and form providers may use cookies or similar technologies where these are necessary for security, abuse prevention or the correct functioning of a page — for example, while a form submission is being processed. You can restrict cookies through your browser settings, although parts of the website may not operate correctly if you do.

If analytics or other measurement tools are added in future, this policy will be updated before they are used.

6. Storage and security

We take reasonable administrative and technical measures to protect information against loss, misuse, unauthorised access or disclosure.

However, no internet transmission or electronic storage system is completely secure, and absolute security cannot be guaranteed.

We retain information only for as long as reasonably required for business, contractual, taxation, dispute-resolution or legal purposes.

7. Access and correction

You may request access to personal information we hold about you, or ask us to correct inaccurate information. We may need to verify your identity before processing a request.

8. Complaints

If you believe your information has been mishandled, contact us using the details below. We will review your complaint and aim to respond within a reasonable period.

If the Australian Privacy Act 1988 applies and you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at oaic.gov.au.

9. Third-party websites

This website may link to third-party websites. We are not responsible for their privacy, security or content. Review their privacy policies before providing information.

10. Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be published on this website with its effective date.

11. Contact

For privacy questions, access requests or complaints, get in touch using the details below.